Return and Refund

• At Jovan Endurance, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Return and Refund Policy below.

  1. Returns

  You may return a product within 14 days from the date of delivery if it meets the following criteria:

  • The item must be in its original condition, unused, and in its original packaging.
  • The return must include all accessories, manuals, and any promotional items that came with the product.

  2. Defective or Incorrect Items

  If you receive a defective or incorrect item, please contact us within 3 days of delivery to initiate a return. We will guide you through the return process.

  3. Return Process

  To initiate a return, please follow these steps:

  1. Contact our customer service team within the specified return period.
  2. Provide your order number and details about the item you wish to return.
  3. Our team will provide you with instructions for returning the product.

  4. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed in cash and delivered to you at the time of pickup during the next delivery.

  5. Non-Returnable Items

  The following items are non-returnable:

  • Products that have been opened or used.
  • Items returned after the specified return period.

  6. Delivery Charges

  Please note that delivery charges are non-refundable. If you receive a defective or incorrect item, we will cover any return shipping costs.

  7. Changes to Policy

  We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

  8. Contact Us

  If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:

  at:[email protected]